The Marsha Phoenix Memorial Trust (MPMT)  supports children and young women by providing secure housing and development opportunities. 

We are currently seeking a Casual Night Waking Support worker to join our team, working to support our residents and their needs during night time hours.

***Due to the nature of the role, only females are permitted to apply (please see Job Description and Person Specification for further details and clarifications).***

Due to the nature of this role, and the layout of the property, successful candidates will be required to be able to travel up and down the several flights of stairs located within. For any questions related to this, and the relevant statutory guidance, please contact william.meaney@lewisham.gov.uk

Support and Resident Care

• Undertake key working responsibilities and continuous assessment of needs and potential risks.
• Create support/action plans based on assessments, reflecting available services and resources.
• Provide emotional and practical support to residents in distress or crisis.
• Work empathically with residents presenting complex needs such as mental health issues, substance misuse, and safeguarding concerns.
• Remain calm and professional when dealing with emergencies and incidents.

Safeguarding and Serious Incident Reporting

There is a clear duty to follow LBL’s safeguarding protocols, including timely reporting of serious and notifiable incidents to the appropriate authorities and participation in safeguarding reviews if required. Night staff will be trained in recognising and responding to safeguarding concerns, including domestic violence and abuse, and understand the escalation routes within the partnership framework.

Safety and Security

• Ensure resident safety by implementing visitor procedures and preventing unauthorised access.
• Conduct health and safety checks and patrols around the building and exterior.
• Monitor CCTV, address antisocial behaviour, and complete relevant reports
• Report repairs and any health and safety issues

Incident and Emergency Procedures

Night staff must be familiar with emergency protocols, including fire safety, evacuation, and business continuity plans, ensuring resident safety and compliance with statutory and contractual requirements.

Administrative Duties

• Update INFORM with relevant details of all resident interactions during shifts.
• Maintain accurate and comprehensive resident records to professional standards.
• Encourage residents to pay rent and ensure rent accounts are managed effectively.

Housing Management and Property Standards

• Night Waking Support Workers must conduct regular health and safety checks, report repairs promptly

Professional Development

• Engage in learning and development activities to increase knowledge and skills.
• Develop the ability to defuse and de-escalate challenging behaviour with personal safety awareness.
• Adhere to MPMTs Policies and Procedures

Night Waking Support Workers must adhere to all relevant policies and procedures, including those relating to confidentiality, complaints, whistleblowing, business continuity, and professional boundaries.

• Desire to support, equip, and meet the needs of MPMT's residents
• Experience working with vulnerable individuals
• Ability to work with various stakeholders in a community-focused environment
• Female, as per the Genuine Occupational Requirement
• Enhanced DBS check before employment
• Provision of two professional references
• Valid Right to Work in the UK (MPMT is not a sponsoring organisation)

Please send your completed application (available to download to below) to HR@marshaphoenix.org with the  subject line "Casual Night Waking Support Worker application".

Please ensure you have read the full Job Description and Person Specification before completing your application. 

Please note that CVs will not be accepted